Tag: consumer-behavior
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Not Fade Away: What Bob Weir and the Grateful Dead Teach Us About Marketing
When I was 17 and living in my first apartment, a boyfriend introduced me to the Grateful Dead. One day I found myself humming the tunes without even realizing it, so I put on Scarlet Begonias and from that moment, I was hooked. Grateful Dead songs didn’t just become background music to my life; they…
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Plan Backward, Win Forward: Resources for Strategic Thinking and Backward Induction
“Most teams plan forward and hope for results. Backward induction makes outcomes intentional.” If you want to stop guessing and start achieving, backward induction is the strategy you need. It’s about defining the end goal first and then mapping the steps backward to ensure every decision aligns with that outcome. This approach transforms strategy from…
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🎯 Reverse Engineer Your Success!
Backward induction brings intention to CX strategy. Instead of pushing initiatives forward and hoping they stick, start with the outcome you want and work backward to make every decision support it. 🔹 Clear goals = predictable execution. Define success first, then reverse‑engineer the steps to get there — replacing guesswork with a disciplined, outcome‑driven roadmap.…
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NYT vs. Perplexity: What the Lawsuit Teaches Us About AI as a Search Engine
The recent lawsuit by The New York Times against Perplexity AI has thrown a spotlight on a growing tension in the digital world: as AI tools increasingly serve as gateways to information, the line between content discovery and copyright infringement is becoming murky. When AI outputs verbatim or near-verbatim excerpts from copyrighted work, it undermines…
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Case Study: Primed for a 73% Win — How Consistency and Cultural Resonance Transformed Email Marketing
Challenge: One offshoring client had a strong email list built from trade shows and direct requests, but they weren’t using it effectively. Sporadic sends, product-heavy subject lines, and emails with no clear CTA led to open rates around 10–15% and click-throughs that were effectively zero. Action: I started by building their website from the ground…
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The leadership book hitting #1 in multiple categories this week — and it’s not another “win at all costs” playbook.
Human First. Growth Obsessed. by Sandra Thomas-Comenole is raw, real, and relentlessly practical. Sandra has turned around dying companies, generated millions in new revenue, and rebuilt after literally watching her home burn in the California wildfires. Through every crisis and comeback, she learned one truth: the leaders who win biggest are the ones who care…
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The Best Customer Experiences? The Ones You Don’t Expect
Ever had a hotel staffer pull your car around at 5 a.m. just because they noticed your early flight—turning a groggy morning into pure gratitude? That’s “surprise reciprocity” in action: the unexpected kindnesses that hijack your heart (and wallet) far more than scripted perks ever could. A fresh CMSWire gem unpacks how these off-script moments—from…
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The Hidden Power of Choice Architecture in Customer Experience
Ever wonder why you almost always pick the “recommended” plan, tip the suggested amount, or grab the large popcorn without thinking twice? It’s not you — it’s clever choice architecture. A sharp new CMSWire article explains how defaults, decoys, and smart nudges (now supercharged by AI) quietly shape decisions and power smoother, higher-converting customer journeys…
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Would You Still Go If No One Posted It?
Using Behavioral Economics to Sell Lesser-Known Destinations Paris and Rome dominate travel wishlists. They’re iconic, and for good reason. But travelers often choose them not just for the experiences, but because everyone else does. That’s social proof at work: when others flock somewhere, we assume it’s the right choice. The downside? Overcrowding, inflated prices, and…
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Season 1 in Review
🎉 Season 10 of the Behavioral Economics in Marketing podcast is here — with a fresh format! This season, we’re revisiting standout episodes from each past season and pairing them with new insights, real-world applications, and advanced strategies you can use today. 🔥 First up: Season 1 in Review — explore how the Framing Effect…